Help Desk Authority Enterprise Edition

Help Desk Authority Enterprise Edition includes all Professional Edition features plus more advanced IT features including monitoring and auto-remediation of network events, asset discovery and state change monitoring, remote support functions within the help-desk ticket and integration with additional IT management modules from ScriptLogic that are included at no additional cost. Key features of Enterprise Edition includes:

• Advanced ticket tracking and prioritization with Web and Windows based consoles
• Active Directory synchronization and single sign-on
• Asset management control tied directly to ticket information
• Remote support of desktops and laptops on the LAN or across the internet
• Web based password self-service capabilities
• Monitoring and event management

To learn more about one or all of the features that comprise this solution, check out the complete list below:

• HDAccess
• HDSearch
• HDMail
• HDSync
• HDAutoEscalate
• HDAsset
• Remote Support Center
• Password Self-Service
• PacketTrap IT