Help Desk Authority Professional Edition
Help Desk Authority Professional Edition is a comprehensive and extendable help desk solution that provides easy installation with self-customization, proactive support through end-user self-service functions, built-in ticket escalation, workflows and dashboards with a wide-range of optional IT management capabilities that make it easy to tailor or grow the solution to meet the needs of any organization. Key features include:
- Advanced ticket tracking system with Windows and Web based consoles
- Automatic email to ticket conversion
- Active Directory integration
- Comprehensive issue status reports
- Self-service portal for issue resolution
- Sophisticated search engine
To learn more about one or all of the features that comprise this solution, check out the complete list below:
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Features and Benefits
