ScriptLogic is now Quest Software

Quest Spotlight on Active Directory - FAQs

• What is different about Spotlight on Active Directory Pack?
  • Spotlight on Active Directory Pack now consists of the following three solutions: Spotlight on Active Directory identifies replication, performance and availability problems in Active Directory
    DirectoryAnalyzer provides real-time diagnostics and enables proactive problem resolution
    DirectoryTroubleshooter automates Active Directory troubleshooting and repair


• How is Spotlight on Active Directory licensed?
  • Spotlight on Active Directory is licensed per enabled user account.
    


• How does this work with MOM/SCOM?
  • Direct Integration with Microsoft Operations Manager (MOM) 2005 and System Center Operations Manager (SCOM) 2007 provides a consolidated view of proactive diagnostic data and performance information and great complementary functionality for unattended monitors.
    


• Who is this product designed for?
  • Active Directory Administrators who need to secure their data from intrusion, theft and fraud; and automate Active Directory repairs such as replication tuning, metadata cleanup, and user account management, and Infrastructure Managers who need to ensure Active Directory health and maximize performance for Active Directory dependant applications with minimal resources.


• Who do I contact if I have any support related issues?
  • • Quest Spotlight on Active Directory is supported by Quest Software and can be reached at http://support.quest.com/ or 1.800.306.9329 (949.754.8000).

General Licensing Information

• How are licenses delivered?
  • Once your order has been processed you will receive your license code or file by e-mail.


• How can I add more licenses?
  • The process is the same for all products, contact your reseller or ScriptLogic representative to purchase more licenses. ScriptLogic can be reached at contact us page. When your order has been processed you will be provided with a new electronic license for the total quantity of licenses you purchased.


• Do you offer any types of discounts?
  • Discounts are available for customers buying larger quantities of each product. See below for more details. Special pricing may be available through one of our Platinum or Gold Resellers. Not only do they provide efficient and effective support on a local level, but they may offer discounts from the published price.


• What about shrink-wrap product?
  • ScriptLogic does not sell any of its products with shrink-wrap packaging. All delivery of software and licenses is electronic.


• Can I just lease your software for a specific project?
  • Yes, some products are available to consultants for use in short-term projects. Ask your ScriptLogic representative for more information on ScriptLogic's Consultant License.


• Can ScriptLogic licenses be used worldwide?
  • No. ScriptLogic licenses by region. For example, if you acquired the licenses from the North America, you can only use those licenses in North America. The same concept applies for: (1) Europe, Middle East, and Africa, (2) Asia Pacific and (3) Latin America.