Incident Management Webinar
Learn about ScriptLogic's unique, new Incident Management Solution that gives users the ability to manage and resolve help desk issues themselves, and allows administrators to better manage, track, and prioritize issues.
The ScriptLogic Incident Management Solution gives users the ability to create, view and escalate tickets, as well as search knowledge base articles for self service. After the incident is closed, an additional KB article can be created, extending the self service function for future issues. In addition, passwords can be configured, deployed and reset—all without help desk involvement.
And, through our web-based secure administration console, administrators can remotely control and manage computer-based issues users anywhere, anytime—even outside the network.
Learn how savvy administrators will soon be using the power of the ScriptLogic Incident Management Solution to: Prevent, Manage, and Respond to typical help desk issues.
And, you'll also see how the product features in ScriptLogic's Incident Management Solution: BridgeTrak® Help Desk, Desktop Authority® Remote Management Gateway™, and Desktop Authority® Password Self-Service™, provides a comprehensive continuum of service improvement within the help desk and self-service environments.
Don't miss out! Register now for the ScriptLogic Incident Management Webinar.
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Requirements
PC-based attendees: Windows 2000, XP Home, XP Pro, 2003 Server, Vista
Macintosh-based attendees: Mac OS X 10.3.9 (Panther) or newer
