|
Desktop Authority® - Frequently Asked Questions
 What is new in Desktop Authority 8.0?
- Computer-Based Management: Launch applications, patch computers, install software and collect inventory from computers that do not have a currently logged on user.
Wake On LAN Deployment: Use the flexible Wake On LAN system to wake computers up across the network, without confronting the router configuration problems that normally plague Wake On LAN tools. Now wake computers up during non-business hours to patch them, install software, or run other maintenance tasks.
Scheduled Profile Elements: In addition to the new Startup and Shutdown timing elements, you can schedule profile elements for daily, weekly, monthly or one time execution. Even create a saved schedule so routine tasks run at set times.
Flexible End-User Notifications: Now, when you patch a computer, install software or make other changes, you can notify the end user, give them the option to defer the action and specify default actions if a user is not there when the task starts.
Manage Windows Servers: With computer based management profile elements, you can now patch, update, collect inventory information or take other actions to manage Windows servers.
Group Policy Based Agent Deployment: Desktop Authority now uses group policy to deploy the agent and any prerequisites. This enables the agent to be distributed to servers, unattended computers and computers where the user has not logged off and back on for a while. The new Desktop Authority Deployment Readiness Wizard walks users step by step through configuring the group policies necessary for deployment.
Integration with Remote Support Center: Now Desktop Authority users can use the Remote Support Center console as a web-based substitute for the remote management console built into Desktop Authority.
- What is the difference between Desktop Authority and Desktop Authority System Center Edition?
-
Desktop Configuration |
Desktop Authority
|
DA Sys Center Edition
|
Power Management |
|
|
Group Policy Template Import |
|
|
Wake On LAN |
|
|
Role Based Administration |
|
|
Remote Support (ExpertAssist) |
|
|
Reporting of user logons and activity |
|
|
Reporting of DA administrator activity |
|
|
Software deployment |
|
|
Hardware and software inventory |
|
|
USB and Port Security (with auditing and reporting) |
Optional |
Optional |
Patch Management (with reporting) |
Optional |
Optional |
Spyware Removal (with reporting) |
Optional |
Optional |
Password Self-Service |
Optional |
Optional |
- Why is using Desktop Authority so much quicker than writing logon scripts?
- Desktop Authority's easy to use graphical interface replaces the work accomplished by even the most complicated scripts. This is done by presenting the administrator with a GUI representation of all the key areas involved in desktop configuration. Desktop Authority's patented Validation Logic makes it infinitely easier to select when and where those configuration are applied, at an extremely granular level. Additionally, testing scripts for different OS versions, debugging code, and beta testing in a test lab environment are eliminated with Desktop Authority.
- What desktop platforms does it support? What about server versions?
- Desktop configuration options support from Windows 2000 through Windows Vista. Both the 32-bit and 64-bit versions of Windows XP and Vista are supported. Computer-based management options are supported on servers from Windows Server 2000 to Windows Server 2008. Desktop Authority can be installed on a Windows domain running Windows Server 2000 or higher.
- How much of my logon script will it replace? How long will it take?
- Desktop Authority covers every aspect of desktop configuration: from drive mappings to registry changes to application rollouts. Anything Desktop Authority cannot do natively can be accomplished using a small amount of custom scripting applied with the control of Validation Logic to determine exactly for whom and when it is run. Configuring all your desktops is quick and easy, with huge time savings over the ordeal of writing and maintaining traditional scripts.
- How long does it take to set up? Does it require me to install software on my desktops?
- Setup takes only a few minutes using the Desktop Authority Installation Wizard. Clients do not need to install any software to utilize Desktop Authority; the user only needs to have SLogic.bat specified as their Logon Script - a task automated by Desktop Authority.
- I need a desktop management solution with full reporting. Does Desktop Authority have that?
- Yes. Desktop Authority maintains two SQL databases (stored in either MSDE or SQL server) one for the configurations and one for reporting. The configuration database contains all of the profiles, elements, and settings. The Reporting database contains collected hardware and software inventory, user activity, and data related to patch deployment and spyware removal. Desktop Authority has built-in and custom reporting on all of the information found in both databases.
- Will ScriptLogic write or customize reports for me?
- ScriptLogic will provide guidance and documentation on how to use the report creation and customization capabilities of Desktop Authority, and will help with technical difficulties you may encounter. If you require the creation of a new report, or customization of an existing one, and you are unable to do this yourself then please contact your reseller, or alternatively contact ScriptLogic Education and Professional Services on 561-886-2430, or email services@scriptlogic.com.
- We use Group Policies for all our desktop configurations does Desktop Authority replace Group Policies?
- While administrators can choose to continue to use Group Policies for various aspects of desktop configuration, Desktop Authority can be used to either complement or to some extent replace Group Policies. In the critical areas which Group Policies do not address, such as Drives, Printers, Outlook Profiles, Inactivity, Patch Management and Spyware Removal, Desktop Authority is the ideal solution.
- I have several administrators that need to manage the configuration of our desktops. Can I limit what and where they can administer?
- Absolutely! Desktop Authority's Role-Based Administration allows you to define the administrative roles (such as Profile Admin and Email-Only Admin) and then apply those roles to users and groups at the profile level.
- What about my Citrix or Terminal Server environment will this help me with my roaming profile problems?
- Desktop Authority is the perfect answer for roaming profile issues, since it eliminates the need to store user configurations in a user profile. It eases the task of redirecting all of the folders containing the users’ environment which are traditionally stored in the profile. For example, Desktop Authority makes it easy to redirect the user’s desktop folder, My Documents, web cookies, favorites, etc. to a central location such as the home directory. With this arrangement, the user’s environment always follows them, without the need for a roaming profile.
- Can I manage Power Settings with Desktop Authority?
- Yes. Desktop Authority maintains two SQL databases (stored in either MSDE or SQL server) one for the configurations and one for reporting. The configuration database contains all of the profiles, elements, and settings. The Reporting database contains collected hardware and software inventory, user activity, and data related to patch deployment and spyware removal. Desktop Authority has built-in and custom reporting on all of the information found in both databases.
- I currently use ScriptLogic Enterprise Edition. How can I migrate to Desktop Authority?
- Please contact your reseller or ScriptLogic representative to discuss your options regarding switching to Desktop Authority or Desktop Authority Express.
- How does the new desktop configuration refresh differ from previous versions of Desktop Authority?
- Previous versions only configured desktops at logon and/or logoff. The new desktop configuration refresh allows any configuration element to be refreshed on the desktop at a default interval of 60 minutes. Mobile users can also benefit from this new feature when logging on using cached credentials and then coming to the office, with Desktop Authority 7.5, clients will still receive an updated configuration at the next refresh interval.
- I have multiple locations. Will I need to specify which server software needs to be deployed from?
- No. By default, applications will be installed from the distribution server in the same Active Directory site as the client. Alternately, a specific distribution server can be chosen if desired.
USB and Port Security Option
Patch Management Option
- What patch management capabilities does Desktop Authority have?
- Desktop Authority's Patch Deployment for Desktops Option downloads and distributes patches for Microsoft operating systems, applications, as well as select third-party applications. It provides an easy-to-use interface to choose which patches should be pushed out to clients based on the severity of the patch and/or the specific product it affects. In addition, you can use Validation Logic to determine exactly how, to whom, and when different patches and classes of patch will be deployed, giving maximum control over the patching of desktops.
- Is this option fully functional with the purchase of Desktop Authority?
- No. While the administrative functions exist within the Desktop Authority Manager, the Patch Deployment for Desktops (PDD) Option is disabled until you purchase a separate PDD license. Without the Option enabled, you are still able to download patch database updates and see the available patches, test the Option by distributing all low severity patches, and run reports on the status of patch distribution.
- My network has multiple locations. Can patches come from different
servers for different locations?
- Yes. With Desktop Authority, clients can either automatically select the closest Distribution Server (based on Active Directory sites) or a Distribution Server can be manually chosen by the administrator.
- My users sometimes don't want patching to take place because of end-of-month activity. Is there a way they can defer the patching?
- Yes. Desktop Authority allows you to specify (if desired) a number of times a user can defer the patching of their computer before it will take place.
- I've had issues with some patches and need to centrally rollback a patch I've deployed. Can Desktop Authority help?
- Yes. Rollbacks of patches are as easy to do as the deployment itself by simply select the patch and choosing Rollback.
- I already use WUS. Why is your Patch Management solution better?
- WUS is best-suited to use as an automated patch deployment solution covering only the most recent Microsoft platforms. Desktop Authoritys Patch Deployment for Desktops Option gives administrators far more granular control over when and where patches are deployed, and allows administrators to create dynamic groupings of computers and/or users with different patch behaviors. For example, the general user population might be set to automatically receive all patches at logoff time, whereas development team users might want to administer their own desktops and only receive automatic updates for high severity patches, and laptop users only receive low-severity updates when theyre connected to the LAN in the office.
- Is this the same as Patch Authority Ultimate?
- No. Patch Authority Ultimate is ScriptLogic's comprehensive, enterprise-class patch management solution, which enhances security and simplifies the process of updating Windows desktops and servers from a central location. Patch Authority Ultimate also includes ScriptLogic's Service Explorer for managing the status, configuration, logon settings and passwords using by services and tasks on Windows servers and desktops. See the comparison matrix on the Patch Authority Ultimate product page for a list of differentiating features.
- What versions of Desktop Authority can I use the Patch Management option with?
- The Patch Management option has been available since Desktop Authority 6.5, but please note that in order to receive support for the Patch Management option you must update to the latest version of the base Desktop Authority product.
Spyware Detection and Removal Option
- I already have a desktop spyware solution whats better about yours?
- Desktop Authority's Spyware Detection and Removal Option allows administrators to centrally deploy and manage the scanning, reporting and removal of spyware across their enterprise using an industry-leading anti-spyware engine. Clients can be configured to quarantine or remove Spyware based on different threat levels, and even exclude specific software that might be considered spyware if administrators choose to leave it on selected machines, all under the centralized control of ScriptLogic's patented Validation Logic.
- Is this option fully functional with the purchase of Desktop Authority?
- No. While the administrative functions exist within the Desktop Authority Manager, the Spyware Removal function is disabled until you enable a separate 12-month subscription. However, without the subscription, you can scan your client machines for spyware, remove low threat level infections and view centralized reports on the infections.
- What versions of Desktop Authority can I use the Spyware Detection and Removal option with?
- The Spyware Detection and Removal Option has been available since Desktop Authority 6.5, but please note that in order to receive support for the Spyware Removal option you must update to the latest version of the base Desktop Authority product.
ScriptLogic Product Maintenance
Desktop Authority licensing
- For more information on Desktop Authority licensing, see the Licensing FAQs page.
|
