| Features |
 |
Benefits |
| Comprehensive Remote Management |
|
Not limited to Remote Control, over 40 management features including access to the registry, file system, processed, user/groups, performance management and more provde the ability to support user issues without needing to be interactive, resulting in a life in user productivity. Remote control can be used when interactive support is required. |
| Anytime, Anywhere Support |
Customers needing support can exist within the corporate network or across the Internet. IT members also do not need to be within the corporate network to provide support. |
| Certificate-based Client identification |
Rather than relying on computer name (which could have duplicates within a global network), utilizing unique client certificates enhances security and provides proper identification of supportable clients. |
| Secure Access |
Support sessions are secured using four levels: 128-bit SSL session encryption, authentication, IP address range filtering and delegated access control. |
| Utilize Remote Computer Groups |
|
Combine computers into groups that can be used to establish delegation of control. |
| Scalable Architecture |
|
LAN and DMZ gateway functionality can be separated for organizations with internal and external firewalls. Functions can be combined onto a single machine for organizations with lower security needs. |
Product Overview
Data Sheet
