How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help.

Help Desk Authority (formerly BridgeTrak) is an industry leading help desk software solution for tracking tickets and shortening the lifecycle of help desk issues.  This easy-to-install solution enables your help desk staff to manage end-user issues and keep them from falling through the cracks.

For all help desk related issues, we equip help desk administrators with  both a Windows and Web based ticket tracking mechanism so end-users’ open issues can be addressed in a timely manner, and productivity levels remain in line with business objectives.  Additionally Help Desk Authority can:

• Integrate with Active Directory so end users/help desk administrators can utilize a single sign-on for assigning/updating issues
• Accelerate time-to-resloution for open tickets  and notify appropriate parties based on established criteria with automatic issue escalation
• Reduce service requests by leveraging knowledge base articles OR providing advanced data search capabilities
• Discover IT assets across the network to get a more accurate inventory of your hardware and software

Help Desk Authority is Available in Three Versions

HDA  Standard Edition
Looking for a standard way to track and prioritize your help desk issues?Now you can optimize help desk efficiency and provide a secure, productive and efficient working environment.  Depending on your unique help desk needs, we have provided packaged solutions customized to fit your organization and drive quantifiable results.

HDA  Professional Edition
Looking for a more advanced help desk solution that offers Active Directory integration, customer self-service, automatic escalation of tickets, email integration and more? 

HDA  Enterprise Edition
Looking for an all-encompassing help desk solution that addresses everything from ticket tracking and asset management to password self-service and remote desktop management?