Help Desk Authority Enterprise Edition
ScriptLogic’s Help Desk Authority (HDA) Enterprise Edition is a comprehensive help desk solution that reduces the lifecycle of help desk issues and increases the productivity of users and IT support professionals. Streamlining the entire help desk process; HDA Enterprise Edition allows for quicker time to resolution for help desk tickets, improved control of IT asset information linked to support cases, options for user self-service and issue resolution, and true remote management of desktop concerns locally or across the internet.
- Advanced ticket tracking and prioritization with Web and Windows based consoles
- Active Directory synchronization and single sign-on
- Asset management control tied directly to ticket information
- Remote support of desktops and laptops on the LAN or across the internet
- Web based password self-service capabilities
To learn more about one or all of the features that comprise this solution, check out the complete list below:
Compare all 3 editions with this detailed feature-by-feature matrix
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