Help Desk Authority Professional Edition
ScriptLogic’s Help Desk Authority (HDA) Professional Edition reduces the lifecycle of help desk issues and increases the productivity of both users and support professionals by offering an integrated, all-encompassing help desk solution. With these additional enhancements over the Standard Edition, HDA Pro Edition accelerates time to resolution by automating issue escalation, leveraging a knowledgebase for issue resolution, creating tickets from standard emails, offering a more granular tool for searching, and integrating with Active Directory for secure authentication and consistent user data.
- Advanced ticket tracking system with Windows and Web based consoles
- Automatic email to ticket conversion
- Active Directory integration
- Comprehensive issue status reports
- Self-service portal for issue resolution
- Sophisticated search engine
To learn more about one or all of the features that comprise this solution, check out the complete list below:
Compare all 3 editions with this detailed feature-by-feature matrix
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