Help Desk Authority Standard Edition
ScriptLogic’s Help Desk Authority (HDA) Standard Edition is an industry leading help desk software solution for tracking tickets and shortening the lifecycle of help desk issues. This easy-to-install solution enables your help desk staff to manage end-user issues and keep them from falling through the cracks. HDA Standard Edition provides:
- Basic ticket tracking system
- Standard search engine
- Customizable views and queries
- Report customization with Crystal
- Knowledgebase of known issues
- Windows and Web consoles
Compare all 3 editions with this detailed feature-by-feature matrix
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