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Are you looking to deliver advanced support and assistance to your remote or travelling workforce? Are hosted remote support services too costly? Do you need more than just remote control? We can help…
Remote Support Center increases the productivity of local and remote workers with extensible, web-based remote management functionality. Extending the reach of the IT help desk to provide anytime management of machines on the LAN or across the internet, the extensive feature set reduces the cost of providing support, centralizes your remote management tool-set and is built around ScriptLogic’s Desktop Authority established technology.
Remote Support Center can:
- Assist, diagnose and fix problems remotely with best-of-breed remote assistance
- Provides instant assistance for remote and travelling workers no matter where they are, on the LAN or across the Internet
- Accelerate ticket closure so users can get back to work
- Help you avoid investing in an expensive hosted service; simply install the solution directly into your network
- Resolve issues on a user’s desktop with over 40+ tools that include remote control
Quickly identify the machines that are ready to manage, and deploy ExpertAssist to domains, containers or individual computers.
Looking to simplify your entire help desk operation? Also see our Help Desk Authority Enterprise Edition. From ticket management and password self-service options to asset management and best-in-breed remote management capabilities; this solution encompasses ALL of your help desk requirements.
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Product Overview
Data Sheet
