Home / Products / BridgeTrak / Trouble Ticket Software

Increase Efficiency with the BridgeTrak Trouble Ticket Software System

Prevent, manage, and resolve trouble tickets with BridgeTrak Suite. Support professionals have been relying on BridgeTrak's time-saving, easy to use features for over 10 years! With an outstanding feature to price ratio and robust functionality, BridgeTrak is the trouble ticket software of choice for small to medium businesses needing to track IT or customer support trouble ticket requests.

Pricing as low as $995 (USD).

* Raise support satisfaction levels
* Attain management objectives such as increased staff productivity
* Provide a greater ROI for company profitability
* Excellent solution for both internal and external focused help desks
* Available for Windows or Web environments
* Advanced Productivity tools for automatic trouble ticket escalation, Web-portal for Customer Self-Service, converting emails into issues, advanced data search, Active Directory integration

Written in .NET, BridgeTrak provides a stable backbone for Windows or Web-based help desks and support centers and is available in Standard or Professional editions. BridgeTrak works with multiple databases, is customizable, and offers key features such a knowledgebase, templates, autofill, asset manager, and more.

Software Reviews

BridgeTrak was replete with time saving and documenting features for the support and help desk environment.

Microsoft Certified Online Professional Services Magazine

Servigistics chose BridgeTrak help desk software because it offered exactly what we needed at the price we expected to pay. BridgeTrak allows our help desk to keep track of all our client issues and offers the flexibility we need to customize it to exactly what we need. All of this combined with your experienced support technicians makes BridgeTrak a perfect fit for our business.

C. Hodges, Servigistics