Incident Management Solution
ScriptLogic has bundled three of our products, Help Desk Authority™, Remote Support Center™, and Desktop Authority® Password Self-Service™ into Help Desk Authority Enterprise Edition creating a unique, efficient, and secure Incident Management Solution. Help Desk Authority Enterprise Edition manages the “incident lifecycle” by giving users the ability to manage and resolve issues themselves, and by allowing administrators to better manage, track, and prioritize issues.
- Create, view and escalate issue tickets
- Turn closed incident tickets into additional KB articles
- Extend KB articles to end users to facilitate self service issue resolution
- Configure, deploy and reset passwords—without help desk involvement
- Manage and inventory IT assets to better troubleshoot issues
- Remotely control and manage IT computer-based issues users anywhere, anytime—even outside the network with the web-based administration console
When combined with our award-winning product, Desktop Authority®, administrators can proactively and responsively manage user environments to reduce incidents and update the user environment to further prevent incidents.
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Management
